Want to know about our Returns Policy? Read more here.
Shipping Cost:
Small items that can be shipped via UPS/FedEx are shipped for free.
Large/heavy items require freight shipment, which comes at a discounted flat rate shown at checkout.
If we require additional reimbursement for shipping costs, we will reach out by email or phone to make alternate arrangements.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at adam@capablecargo.com.
International Orders:
Please be aware that our products are made specifically for the United States market. This means that they require a 120/240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to United States standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request at adam@capablecargo.com.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to adam@capablecargo.com then visit our Returns page and submit your return claim online.
Freight Shipments:
Be aware that sometimes, your freight delivery may be delayed.
Here are some common reasons:
- The carrier lacks a valid contact number for scheduling delivery.
- The carrier attempts to contact you for delivery, but there is no response.
- There is no voicemail available to leave a message.
- Weather delays and traffic that affect truck operation.
- Carrier hubs may experience driver shortages.
- Occasional human errors.
Most freight deliveries occur without any issues.
Freight Shipment Procedure
Pickup:
- Your shipment is picked up by the carrier from the warehouse.
- You will receive an email confirmation with the carrier (trucking company) information, a pro number (tracking number), and an online tracking link.
In-Transit:
- Your shipment is now in transit and will take 3 to 7 business days to reach your local shipping hub.
- Delivery times may be affected by weather and location.
- For the most accurate delivery date and time, feel free to contact the carrier. If you encounter any issues, contact us at CapableCargo at (833)-702-6800.
Schedule Delivery:
- Once your shipment arrives at the hub, a dispatcher may contact you to schedule a delivery date and window.
- Some customers opt to call ahead and schedule a delivery time or pick up their order from the hub (Please email CapableCargo for pick-up authorization at adam@capablecargo.com if needed).
Residential Delivery:
- Inform the carrier if a lift gate is needed.
- Provide any relevant information about your location that may help the carrier find you.
Day of Delivery:
- The driver will usually call you when they are on the way.
- Ensure the carrier has the best contact phone number for a smooth delivery experience.
Off the Truck:
- The driver will use a lift gate to unload your shipment if necessary.
- The shipment will be moved to your curbside unless indoor delivery is specified.
- Depending on the size and weight of your delivery, you may want to have someone available to help you unload.
Bill of Lading (BOL):
- The driver will provide a document called the Bill of Lading (BOL), which you will sign to acknowledge delivery.
- Count and compare the number of items listed on the BOL to confirm the shipment is complete.
- Any assistance you provide during delivery is at your own risk. We are not responsible for any injuries during the delivery process.
Inspect for Damage:
- After the shipment is placed, inspect it thoroughly for any damage.
- Open the packaging to check the items.
- If your shipment is damaged, follow the steps below.
Inspecting and Documenting Damage & Issues:
We want to make sure you're taken care of. If any issues arise, please contact us at adam@capablecargo.com or by phone at (833)-702-6800.
- If your order is damaged (minor or major), write "DAMAGED" on both the driver’s copy and your copy of the BOL, along with a description of the damage.
- If items are missing, write "ORDER INCOMPLETE" on the BOL.
- For significant damage (e.g., a bent steel part or damage affecting product function), you have the right to refuse the shipment.
- Take photographs of the damaged product and packaging.
- Send all information regarding shipping damage immediately to support@capablecargo.com so we can assist you.
Your Inspection Rights:
- You have the right to fully inspect the freight while the driver waits.
- Take 5-10 minutes to inspect the shipment with the driver present. Do not let the driver leave until you have proper documentation.
- Do not let a freight driver pressure you into signing the receipt without inspection.
Liability:
- Signing for a shipment and indicating it is in 'good' condition releases the freight carrier from all liability.
- Properly note any loss or damage on the delivery receipt to allow CapableCargo to file a claim or offer assistance.
- Failure to do so may result in the inability to file a claim or provide support for repair or replacement. This policy applies without exceptions.